FAQ

Welcome to the Jack and Zoe Sydney Frequently Asked Questions (FAQ) page.

🚚 Shipping

How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy.

Do you offer free shipping?
Yes, we offer free shipping on all orders within Australia. For more information, please check our Shipping Policy for details.

Do you ship internationally?
No, we currently ship exclusively within Australia.

How can I track my order?
You can track your order through the track your order page on our website.

↩️ Returns

What if I receive a defective product?
If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Refund & Return Policy.

Can I cancel my order after it's placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team.

What is your return policy?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days. See our Refund & Return Policy.

Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Refund & Return Policy.

What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Refund & Return Policy.

💬 General

Where is Jack & Zoe Sydney located?
Jack & Zoe Sydney is an Australia based webshop offering a curated selection of high-quality products with shipping available within Australia.

How can I contact customer support?
You can reach our customer support team through the contact form or by emailing us at support@jackandzoe-sydney.com.

Do you have a physical store location I can visit?
We are an online-only store, allowing us to offer the best prices and widest product selection.

Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for details.